Frequently Asked Questions
What does an American mahjong tile set include?
Contents vary by design. Review the product description and images for the exact tile count, jokers, blanks, dimensions, accessories, and packaging included with a set.
Will these tiles work with American mahjong rules?
Products identified as American mahjong tile sets are designed for American-style play. A current rules card is generally purchased separately from the organization that issues it unless the product page specifically says one is included.
How do I check tile, mat, or rack dimensions?
Dimensions are listed on each product page. Compare tile thickness and rack channel width before combining products from different collections. If a measurement is missing, contact us before ordering.
How should I care for tiles and accessories?
Wipe tiles and racks with a soft, slightly damp cloth, then dry them. Avoid abrasive cleaners, solvents, high heat, soaking, and dishwashers. Follow the care instructions on the product page for fabric mats and storage bags.
How long will my order take?
U.S. orders typically process in 2-4 business days and arrive 6-10 business days after processing. International availability and estimates are shown at checkout. See our Shipping Policy for details.
Do you offer free shipping?
Eligible U.S. orders over $69 receive free standard shipping. The checkout shows the final available shipping options and charges.
How do I track an order?
We email tracking when it becomes available. Carrier scans may take up to 48 hours to update. You can also use the Track Order link in the footer.
Can I change or cancel an order?
Contact us immediately. We can make changes only before fulfillment or shipment begins.
What if an item arrives damaged, incomplete, or incorrect?
Contact us promptly with your order number and clear photos of the item, packaging, and shipping label. We will review the issue and provide the appropriate next step.
Can I return an item?
Eligible unused items may be requested for return within 30 days after delivery. Prior authorization is required. Read our Refunds & Returns Policy before sending anything back.
Which payment methods do you accept?
Available secure payment methods are shown at checkout. Orders are charged in U.S. dollars unless checkout states otherwise.